Refund policy

1. Introduction

This Returns & Refund Policy applies to all purchases made through Lulu VaLe websites and online stores. This policy forms part of our Terms and Conditions. By placing an order with Lulu VaLe, you agree to comply with the terms outlined in this policy.

We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return and refund according to the conditions described below.

2. Change of Mind Returns

We understand that sometimes a purchase may not be the right choice. If you have changed your mind, you may request a return for a refund or store credit, provided the following requirements are met.

Return Requirements

To be eligible for a return:

  • The return request must be submitted by contacting Lulu VaLe customer service.
  • The request must be made within 30 days of delivery.
  • You must provide valid proof of purchase.
  • The item must be returned in new, unused, and resalable condition.
  • Items must be unworn, unwashed, and returned with original packaging, labels, and tags attached.
  • Items must not show signs of wear, damage, alteration, or misuse.
  • The item must not be listed as a non-returnable product.

Lulu VaLe reserves the right to refuse returns that do not meet these requirements.

3. Return Timeframes & Refund Options

Within 7 Days After Delivery

Eligible customers may request:

  • Refund to the original payment method
  • Store credit

Days 8–30 After Delivery

Eligible customers may request:

  • Store credit

(Return approval depends on the item condition and compliance with this policy.)

4. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned unless they are defective or incorrectly received:

  • Items marked as Final Sale
  • Used or worn products
  • Products without original tags or packaging
  • Beauty or personal care products
  • Earrings and personal accessories
  • Underwear or intimate products
  • Swimwear where hygiene protection has been removed
  • Gift cards

This policy does not affect your rights under applicable consumer protection laws.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from your order, please contact us as soon as possible.

To request assistance:

  1. Email our customer service team at help@luluvale.com.
  2. Provide your order number and a description of the issue.
  3. Include clear photos showing the defect, damage, or incorrect item.

After reviewing your request, Lulu VaLe may provide an appropriate resolution, including:

  • A refund
  • Store credit
  • Other remedies required under applicable consumer protection laws

6. Refund Processing

Once your return has been received and inspected, we will process your approved refund.

Refunds will be issued to the original payment method used at checkout.

Please note:

  • Refund processing times may vary depending on your bank or payment provider.
  • It may take 5–10 business days for refunded funds to appear in your account after processing.
  • Original shipping fees are generally non-refundable unless the item received was defective, damaged, or incorrect.

7. Store Credit

If store credit is approved:

  • Store credit will be issued after the returned item has been received and inspected.
  • Store credit may be used for future purchases at Lulu VaLe.
  • Store credit cannot be exchanged for cash unless required by applicable law.

8. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

For defective, damaged, or incorrect items, Lulu VaLe will review each case and provide appropriate instructions.

Important:
Please do not send returns to our business address. All returns must be approved before shipping. Once your return request is approved, our customer service team will provide the correct return instructions and return address.

9. Consumer Rights

This Returns & Refund Policy does not limit your rights under applicable consumer protection laws.

If an item is defective or does not meet legal consumer guarantees, you may be entitled to remedies required by applicable law.

10. Policy Updates

Lulu VaLe reserves the right to update or modify this Returns & Refund Policy at any time.

Changes will apply to purchases made after the updated policy is published.

11. Contact Us

If you have any questions about your return or refund, please contact us:

Lulu VaLe

📧 Email: help@luluvale.com

📍 Business Address:
950 Underhill Ave 9E
Bronx, NY 10473
United States

Please do not send returns to the address above. Returns must be approved by our customer service team before shipping.