Terms of service

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the Lulu VaLe website, online store, and related services (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or using any part of our Services, you agree to be legally bound by these Terms and all applicable policies, including our Privacy Policy and Returns & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Lulu VaLe reserves the right to update or modify these Terms at any time. Any changes will become effective when published on our website.

2. Use of Our Services

By using our Services, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian to use our Services.
  • You provide accurate and complete information when placing orders or creating an account.
  • You will use our website only for lawful purposes.

You agree not to:

  • Use our website for fraudulent, illegal, or unauthorized activities.
  • Attempt to interfere with the security or operation of our website.
  • Upload harmful software, viruses, or malicious content.
  • Copy, reproduce, distribute, or misuse our website content without written permission.
  • Impersonate another person or provide false information.

Lulu VaLe reserves the right to restrict or terminate access to our Services if we believe these Terms have been violated.

3. Account Registration

Some features of our Services may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account information.
  • Keeping your password secure.
  • Ensuring that all information provided is accurate and current.

You are responsible for all activities performed through your account.

If you believe your account has been accessed without authorization, please contact us immediately.

4. Orders and Purchases

When you place an order through Lulu VaLe, you agree that:

  • All information provided during checkout is accurate.
  • You are authorized to use the payment method provided.
  • You agree to pay all applicable charges, including product prices, shipping fees, taxes, and other applicable costs.

An order is not accepted until payment has been successfully processed and Lulu VaLe confirms the order.

Lulu VaLe reserves the right to:

  • Refuse or cancel orders for any reason.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, pricing errors, or unauthorized activity.

If an order is cancelled after payment has been received, you will receive a refund for the applicable amount.

5. Product Information

We make every effort to display product descriptions, images, colors, and details accurately.

However:

  • Product colors may vary depending on your device settings and screen display.
  • Minor variations may occur between product images and actual products.
  • We do not guarantee that all product information is completely error-free.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

6. Pricing and Payments

All prices displayed on Lulu VaLe are listed in the currency shown on the website.

Prices may change at any time. Any changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using an approved payment method.

You agree not to use fraudulent payment methods or attempt unauthorized payment transactions.

If fraudulent activity is suspected, Lulu VaLe reserves the right to cancel the order and restrict account access.

7. Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy.

Delivery times are estimates only and may vary due to factors outside of our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by customers

Lulu VaLe is not responsible for delays caused by circumstances beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are processed according to our Returns & Refund Policy.

By purchasing from Lulu VaLe, you agree to comply with the requirements and conditions outlined in our Returns & Refund Policy.

9. Promotions and Discounts

Promotional offers, discount codes, and special sales may have additional terms and conditions.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.
  • Discount codes must be applied at checkout.
  • Lulu VaLe reserves the right to modify, suspend, or cancel promotions at any time.

10. Intellectual Property

All content available through Lulu VaLe, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Website design
  • Text
  • Graphics
  • Marketing materials

are owned by or licensed to Lulu VaLe and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without prior written permission.

11. User Content

If you submit reviews, comments, photos, or other content to Lulu VaLe, you grant us permission to use such content for promotional, marketing, and business purposes.

You confirm that:

  • You own or have permission to share the content.
  • Your content does not violate the rights of others.
  • Your content is not unlawful, harmful, offensive, or misleading.

Lulu VaLe reserves the right to remove any content that violates these Terms.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Lulu VaLe does not control and is not responsible for:

  • Third-party website content.
  • Privacy practices.
  • Products or services offered by third parties.

Your use of third-party websites is at your own risk.

13. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Lulu VaLe shall not be responsible for any indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our website.
  • Website interruptions or errors.
  • Delays in delivery.
  • Unauthorized access or security issues.
  • Use of products purchased through our Services.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

14. Indemnification

You agree to defend, indemnify, and hold harmless Lulu VaLe, its owners, employees, partners, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our Services.
  • Your violation of applicable laws or third-party rights.

15. Termination

Lulu VaLe reserves the right to suspend or terminate your access to our Services if:

  • You violate these Terms.
  • You engage in fraudulent activity.
  • Your actions may harm Lulu VaLe or other customers.

Termination does not affect any rights or obligations that arose before termination.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the United States.

Any disputes relating to these Terms or your use of our Services shall be resolved according to applicable laws and regulations.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Lulu VaLe

📧 Email: help@luluvale.com

📍 Business Address:
950 Underhill Ave 9E
Bronx, NY 10473
United States

Please note: This address is not a return address. Do not send returned products to this address. All returns must be approved through our Returns Process before shipping.